If you receive a product that is damaged or defective in any way please be sure to contact our customer service team prior to returning the items so that the proper procedures and instructions are followed. In many cases of damaged and defective items the customer may be asked to email photos for confirmation before sending item(s) back. Please contact [email protected] for detailed information. Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone or email is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.
Due to Health regulations which stipulate that clothing that is worn, soiled, laundered, or damaged cannot be taken back. www.leoartstudios.com offers no guarantee once tags are removed since lingerie is delicate.
We are not responsible for delays in shipping due to weather, natural disasters or shipping partners unforseen service disruption.
We are not to be held responsible for delays in shipment if you provide an incorrect or incomplete mailing address. If customer moves/changes locations prior to their FedEx or USPS delivery, customer is responsible for contacting FedEx or USPS within 5 business days for an address change.
We accept all major credit cards, such as Visa / Delta / Electron, Master Card, Maestro and American Express (no check payments accepted).
We are not responsible for delays in order processing due to declined credit cards. Orders will be processed and shipped once payment clears.
Online Order Important Information
If you choose to purchase products from www.leoartstudios.com site, we require the following information in order to fulfill your order:
We may request an e-mail address during the order process so that we can send an e-mail confirmation message acknowledging the receipt of your order. This message contains your name, address, the list of items you purchased, an order reference number, a confirmation of your shipping method, and the total amount of items requested. Please note that this confirmation e-mail does NOT contain your credit card number.
If you choose not to provide personal information, you can still use www.leoartstudios.com. But you will not be able to make a purchase. Please note that you do not have to set up an account to place an order but personal information will need to be entered to make your purchase.
If you decide to set up an account, you will be able to order and select the kinds of information you want to receive from us if at all, like our newsletters and e-mail notifications. If you do not want us to communicate with you about other offers about www.leoartstudios.com products, events, or services by email and postal mail you may select the option stating that you do not wish to receive marketing messages from www.leoartstudios.com.
We have taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.
We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilising secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.
We strictly protect the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.
Your personal information is never shared outside the company without your permission. Inside the company, data is stored in password-controlled servers with limited access. You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.
In the event that a www.leoartstudios.com product is mistakenly listed at an incorrect price, www.leoartstudios.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.leoartstudios.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.leoartstudios.com shall issue a credit to your credit card account in the amount of the incorrect price.
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